At Aircon North London, we are committed to protecting the privacy and security of our website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or contact us. We are compliant with the General Data Protection Regulation (GDPR) and aim to ensure your rights are fully respected.
1. Information We Collect
When you visit our website or fill out a contact form, we may collect the following information:
- Personal Information: This may include your name, email address, phone number, and any other details you provide when contacting us.
- Technical Data: We may collect information such as your IP address, browser type, and operating system through cookies or analytics tools to improve our website’s performance.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries: If you submit a form or contact us, we will use your information to respond to your inquiry and provide the requested services or information.
- To improve our services: We may analyse website traffic and user behavior to improve our website and service offerings.
- Legal Basis for Processing Data: We process your personal data based on your consent (e.g., when you submit a contact form) and our legitimate interest in improving our services (e.g., through website analytics).
3. GDPR Compliance
Under the General Data Protection Regulation (GDPR), if you are located in the UK or European Economic Area (EEA), you have specific rights regarding your personal data. Aircon North London respects these rights and ensures that:
- We only collect and process your personal data where we have a lawful basis for doing so (such as responding to your inquiries or improving our services).
- Your data is stored securely, and we take appropriate measures to protect it.
- We will never sell or share your personal data with third parties for marketing purposes.
Your GDPR Rights:
You have the right to:
- Access the personal data we hold about you.
- Rectify any inaccuracies in your personal data.
- Request erasure of your personal data, where applicable.
- Restrict processing of your data under certain circumstances.
- Object to the processing of your personal data for specific purposes.
- Data portability, allowing you to request a copy of your data in a machine-readable format.
To exercise any of these rights, please contact us at hello@airconnorthlondon.com
4. Data Storage, Protection, and Retention
We store your data securely and use industry-standard security measures to protect it from unauthorised access, alteration, or disclosure. Personal data collected through our website is stored only as long as necessary for the purposes outlined in this policy, or as required by law. After this period, we securely delete or anonymise the data.
5. Cookies
We may use cookies to enhance your experience on our website. Cookies help us understand how visitors use our site, allowing us to improve its functionality. You can disable cookies in your browser settings if you prefer not to allow them.
6. Third-Party Processors
We may use third-party service providers to help operate our website and services, including web hosting, email communications, and analytics platforms (e.g., Google Analytics). These providers are GDPR-compliant and process data only in accordance with our instructions.
7. Opting Out and Withdrawing Consent
If you have previously consented to our processing of your personal data, you may withdraw that consent at any time by contacting us at hello@airconnorthlondon.com. Additionally, you can disable cookies or opt out of certain forms of data processing by adjusting your browser settings.
8. Complaints
If you believe your data protection rights have been violated, you have the right to file a complaint with the UK Information Commissioner’s Office (ICO).
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. Any updates will be posted on this page, so please check back regularly.
11. Contact Us
If you have any questions or concerns about our privacy policy, how we handle your personal information, or to exercise your GDPR rights, please contact us at:
Aircon North London
Email: hello@airconnorthlondon.com
Phone: 0208 092 8799